Privacy Policy

Last Updated: 1 August 2026

1. Introduction

V-WELL Limited (“V-WELL”, “we”, “our” or “us”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit our website, join our waitlist or contact us.

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Data (Use and Access) Act 2025.

2. Who We Are

• Company name: V-WELL Limited

• Registered in England and Wales, company number 14870223

• Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

• Email: info@v-well.co.uk

V-WELL Limited is the data controller for the personal information collected through this website. V-WELL Limited is registered with the UK Information Commissioner's Office (ICO), registration number ZB553186.

3. Information We Collect

Depending on how you interact with our website, we may collect:

• Your email address when you join our waitlist.

• Information you choose to provide when contacting us.

• Information about how you use our website, collected through cookies and analytics where you have given your consent (see our Cookie Policy).

We do not intentionally collect special category personal data (such as health information) through this website.

4. Children

This website is not directed at, and is not intended for use by, children. We do not knowingly collect personal information from anyone under the age of 18. If you believe we have inadvertently collected information from a child, please contact us at info@v-well.co.uk and we will delete it.

5. How We Use Your Information

We use your personal information to:

• Manage our waitlist.

• Send you updates about V-WELL, including news, product developments and launch announcements, where you have chosen to receive them.

• Respond to your enquiries.

• Improve our website and visitor experience.

• Comply with our legal obligations.

You may unsubscribe from our communications at any time by using the unsubscribe link included in our emails or by contacting us directly.

We do not use your personal information for any form of automated decision-making, including profiling, that produces legal or similarly significant effects on you.

6. Legal Basis for Processing

Depending on how you interact with our website, we rely on one or more of the following lawful bases under the UK GDPR:

• Consent – where you choose to join our waitlist or consent to analytics cookies.

• Legitimate Interests – where necessary to operate, secure and improve our website.

• Legal Obligation – where we are required to comply with applicable laws.

7. Cookies

Our website uses essential cookies to ensure it functions correctly. With your consent, we may also use analytics cookies to help us understand how visitors use our website and improve the user experience. For more information, please see our Cookie Policy.

8. How We Store Your Information

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.

Your information is stored securely using trusted service providers and is accessible only to authorised personnel and trusted service providers where necessary for legitimate business purposes.

Retention: we will retain waitlist email addresses for no longer than 24 months from the date of collection, or until you unsubscribe or request deletion, whichever is earlier, unless we are required by law to retain it for longer. We will update this period if our retention practices change.

9. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third-party service providers who help us operate our website or communicate with you. These currently include: website hosting (Netlify, Inc.); analytics (Google Analytics, provided by Google Ireland Limited). We will update this list if the service providers we use change.

These providers are required to protect your information and only process it on our behalf and in accordance with applicable data protection laws.

Where personal information is transferred outside the United Kingdom, we will ensure that appropriate safeguards are in place, such as the UK's International Data Transfer Addendum to the EU Standard Contractual Clauses, an applicable UK adequacy regulation, or the UK–US Data Bridge, as relevant to the receiving country and provider.

10. What We Will Not Do

We respect your privacy and are committed to using your personal information responsibly. We will not:

• Sell your personal information to third parties.

• Share your personal information with third parties for their own marketing purposes without your consent.

• Use your personal information for purposes unrelated to those described in this Privacy Policy.

• Send you marketing communications after you have withdrawn your consent or unsubscribed.

• Retain your personal information for longer than necessary, unless we are required to do so by law.

11. Your Rights

Under UK GDPR, you have the right to:

• Request access to your personal information.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal information.

• Request restriction of processing in certain circumstances.

• Object to certain types of processing.

• Withdraw your consent at any time where processing is based on consent.

• Lodge a complaint with the Information Commissioner's Office (ICO).

To exercise any of these rights, please contact us using the details below.

12. How to Complain

If you have a concern about how we handle your personal information, please contact us first at info@v-well.co.uk so we can try to resolve it directly. We will acknowledge your complaint within 30 days and aim to respond without undue delay.

If you remain unhappy with our response, you have the right to lodge a complaint with the Information Commissioner's Office at ico.org.uk or by calling 0303 123 1113.

13. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us:

• Email: info@v-well.co.uk

• Post: V-WELL Limited, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, our services or legal requirements. Any updates will be published on this page together with the revised Last Updated date.